Effective Date: 15 July 2026
Overview
At Charmory Studio, every product is assembled by hand and carefully quality-checked before dispatch.
Because of the nature of our products, we do not accept returns, refunds, exchanges, or order cancellations once an order has been placed.
Damaged Products
If your order arrives damaged during transit, we will be happy to review your case.
To be eligible for assistance, you must:
• Contact us within 48 hours of receiving your order.
• Send an uncut, continuous unboxing video showing the sealed package being opened from the beginning until the damaged product is clearly visible.
• Share the video via email at studiocharmory@gmail.com or through our official Instagram direct messages.
Claims submitted without an uncut unboxing video may not be eligible for review.
If, after verification, we determine that the product was damaged during transit, we will provide an appropriate resolution at our discretion, which may include a replacement ,refund or another suitable remedy.
Incorrect Usage
Damage caused by misuse, improper handling, modifications, accidental drops, exposure to excessive heat, water, or normal wear and tear is not covered under this policy.
Order Cancellations
Once an order has been placed, it cannot be cancelled, modified, or refunded.
Need help?
If you have any questions regarding your order, feel free to contact us at: studiocharmory@gmail.com